General information about your flight (GTC)

General Terms about your Flight

Conditions of carriage
The contract of carriage is based on the general conditions of carriage of Deutsche Zeppelin-Reederei GmbH (DZR), which are available at www.zeppelinflug.de or which will be sent to you on request.

Carriage restrictions
Passengers with a weight over 140 kg may not be permitted to board the Zeppelin due to material load limitations. Please contact a representative of passenger service at the time of booking if your weight is over 120 kg. Children under the age of two and travellers in wheelchairs are not permitted on board the Zeppelin. Children under the age of 12 must be accompanied by an adult. Passengers must be able to walk a distance of approximately 50m over grass and are required to climb up and down 5 stairs without assistance. Walking aids cannot be brought on board. Zeppelin travellers with disabilities are asked to contact the passenger service before booking. The passenger remains responsible for advising us of any disability. We reserve the right that if a passenger does not meet the physical or weight regulations, we may refuse the passenger on board due to our safety regulations. In such circumstances a cancellation of the booking is no longer possible, the flight price cannot be reimbursed. Travelling companions booked on the same flight cannot cancel the flight free of charge.
 

Clothing
During the boarding or disembarking procedure it may happen that you have to walk on unpaved surfaces (grass fields, gravel). We therefore ask you to wear appropriate footwear.

Weather
Flying with the Zeppelin depends on the weather. In the case of a flight cancellation, the passengers will be informed by phone, as soon as possible. Please provide your mobile number so that we can reach you in time. However, it may also happen that a flight is cancelled on the very day of the flight. A change in flight route or flight time may also be undertaken without explicit approval from passengers due to the same reasons.

Tickets
On the day of the flight, you will receive your ticket after presenting your booking confirmation/invoice and an official identification document (ID card, passport, or driving license) at the check-in desk. Tickets will not be issued before full payment of the flight price.

Check-in
Due to legal requirements, the check-in deadline is 1 h before the scheduled departure time for your flight. We reserve the right to cancel your reservation if you do not comply with the check-in deadline. The flight expires without substitution and without refund.

Electronic devices
Electronic devices that can send and receive signals may only be used after the permission of the cabin crew has been granted. Otherwise it is prohibited at all times when on board the Zeppelin. Please leave such devices switched off or put them into flight mode. The use of standard consumer cameras is allowed on board the Zeppelin. Please follow the instructions of the flight crew at all times.
Booking alterations and name change
A fee of 20,- EUR per person will be charged for each booking alteration or name change. Alterations may only be made up to 21 days before the scheduled flight date. Afterwards, alterations are no longer possible.

Cancellations
Passengers must cancel bookings in written form, stating their booking reference number. The following cancellation fees apply:
31 days or more before flight date: 20,00 EUR per person 30 – 10 days before flight date: 50 % of original price
09 – 0 days before flight date: 100 % of original price
The date of cancellation is the date on which the written cancellation arrives at the DZR office.

Travel Insurance
To reduce your personal costs in case of an unexpected cancellation on your side you may contact your Insurance Broker to check for the possibility of existing travel insurance. The DZR is currently not offering such service for non german citizens.

Vouchers
Vouchers or a fraction of any vouchers cannot be reimbursed

Aborted flights
If a flight is aborted, the actual flight time will be calculated with 9,- EUR per minute. Any difference can be used for a new booking or be reimbursed. Should a flight be aborted less than 15 minutes after boarding you will be offered a re-booking into an alternative flight for the full length of your original reservation.

Cancelled flights
If a flight is cancelled by DZR, we try to offer an alternative. In case of impossibility you will receive back your money, max. to the amount paid. DZR will not cover any travel or hotel costs.

Further information
Unless otherwise published you can find the DZR booking office on +49 (0)7541 5900-0 (Mon - Fri from 8 am to 5 pm). During flight season you find us additionally Sat, Sun and bank holidays from 8 am to 2 pm.
Please be aware, that it is NOT allowed to carry any expendable selfie sticks on board.
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How to find us – Address for flights departing:
FRIEDRICHSHAFEN:
Messestr. 132, 88046 Friedrichshafen You will find the Check-in Desk inside the building „Zeppelin-Hangar-FN“
By car: From Friedrichshafen, head towards “Messe”. Follow the signs for “Zeppelinflüge“ or “Zeppelinhalle“. Navigation systems: If you are using a navigation device, we recommend that you enter “Messe” as a destination. By bus: Line No. 5, bus station Zeppelin-Hangar. From there it is a 5-minute walk along Messestraße.
MUNICH-OBERSCHLEISSHEIM:
Flugplatz Oberschleißheim
Effnerstraße 18, 85764 Oberschleißheim. You will find the Check-in Desk inside the Museum
By car: To access the car park from the A99 motorway, take the Neuherberg exit, then continue along Jägerstraße. Navigation systems: Ferdinand-Schulz-Allee, Oberschleißheim S-Bahn: S1 direction Freising/airport to Oberschleißheim. From Oberschleißheim S-Bahn station, Flugwerft Schleißheim is a 15-minute walk along Mittenheimerstraße
BONN-HANGELAR:
Richthofenstraße 120, 53757 Sankt Augustin
You will find the Check-in Desk inside the Udet`s Bistro/Restaurant
MÖNCHENGLADBACH:
Flughafen Mönchengladbach, Hugo Junkers Hangar
Flughafenstrasse 101, 41066 Mönchengladbach
BAD HOMBURG:
Hofgut Kronenhof
Zeppelinstrasse 10, 61352 Bad Homburg vor der Höhe
ESSEN/MÜLHEIM:
WDL Hangar Flugplatz Essen/Mülheim, Lilienthalstr. 8, 45470 Mülheim an der Ruhr
Bus: Line No. 130, bus station Mülheim Airport. From there it is a 5-minute walk.

© Deutsche Zeppelin-Reederei GmbH, Messestr. 132 (formerly Allmannsweilerstr. 132) 88046 Friedrichshafen, state: 29.03.24